Need help? We're right here.

Text us at (801) 599-0488 with your zip code and what's going on. We're still building our plumber crew in every town we serve, so if the app can't reach one, we'll help you find someone personally.

Yes. Every plumber on Truva goes through verification before they can accept jobs. We check their Utah DOPL license status, insurance certificate, and background before they're approved to work on the platform.

We're launching in Weber County and Washington County, Utah first, then expanding across the state. If you're outside those areas, text us your zip code and we'll let you know when we're live near you.

You pay through the app after the job is done. Customers pay the plumber's hourly rate for the time worked, plus a flat $5 Truva convenience fee per job. You'll see the full breakdown before confirming.

All payments are processed securely through Stripe. Your card is only charged when the job is complete.

Yes — you can add a tip when you pay. 100% of every tip goes directly to the plumber, we don't take a cut.

Every completed job generates a receipt in the app under the Jobs tab. You'll also get a copy emailed to you automatically. If you can't find one, email support@truva.tech and we'll resend.

You can cancel before a plumber is on the way with no charge. If you cancel after the plumber has already dispatched, a small trip fee may apply.

If the plumber cancels or no-shows, you're fully refunded and we'll help you find someone else fast. Text us if this happens.

Text or email us the same day. Send photos and a description of what's wrong. We'll investigate within 48 hours and work with you and the plumber to make it right — that could mean a return visit, a partial refund, or a full refund depending on the situation.

You have 7 days after job completion to raise a dispute.

Your safety comes first, always. End the visit and get to a safe space. Then report the plumber in the app or email support@truva.tech. We review every report seriously and may ban a plumber from the platform based on what we find.

Open the Truva app, tap the Settings tab, and choose "Delete account." All your data (profile, jobs, messages, photos) is permanently removed.

If you're locked out or can't get into the app, email support@truva.tech from the email address on your account and we'll delete it for you.

Open the app, tap Settings, then Payment methods. Add, remove, or change your default card there. Changes take effect immediately for any future job.

We'd love to have you. Download the Truva app and sign up as a plumber. You'll be walked through onboarding, license verification, and insurance upload. Once approved, you'll start receiving jobs in your area.

Or reach out at support@truva.tech and we'll walk you through it directly.